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Terms & Conditions
Payment Methods and Security
Online:
We accept major credit card payments through the PayPal payment system and through Zhifubao/Alipay. When you make a purchase on our site, you are directed from the shopping cart on our server to the secure servers of either Paypal or Alipay. The transaction is handled by them and we are notified when the payment has been successfully processed. We do not have access to any of your financial details.
Wire:
You may also pay by wire transfer to our bank in all major currencies;
Bank Details: China Industrial and Commercial Bank
Bank Account Number: 2509022809200014844
Bank Branch: Kai Fa Qu Branch, No 80 Meng Le Da Dao, Jing Hong City, Xishuangbanna.
SWIFT Code:ICBKCNBJYUN
Shipping
We use China Post Parcel Service for small quantities (less than 2 kg) and SAL for heavier shipments. If you would prefer to use another shipment method, please contact us. See the table below for some comparative prices.After receiving your payment, we will ship the order to you within 1-5 business days. Please wait 5 days before making any enquiries regarding your shipment .
China Post AIr typically takes around 15 days. Smaller amounts shipped using International Small Parcel Air will typically take around 20 days. EMS shipments generally take about 7 days to deliver worldwide .
Tracking
The following sites offer tracking services for Registered China Post, EMS and HK Postal Service:
Universal China Post Tracking System
Please note you cannot track the package during mid-shipment, information is only available about the departure and arrival of goods.
Below are some typical examples of shipping rates using EMS, China Post Air Parcel and Surface mail. Please contact us if you have a query about a larger shipment.
You can also check EMS shipping rates here: www.ems.com.cn, You can also click on this link to go to www.xe.com for currency conversions
| EMS - Express Postal Service (approx 1 week) Maximum weight 20 kg |
China Post - Air Parcel Maximum weight: 20 - 30kg |
China Post - Surface mail ( 20 - 30days) Maximum weight: 20 - 30kg |
China Post -Small Parcel Service (approx 15 days) Maximum weight: 2kg |
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| Country | First 0.5kg | Each additional 0.5kg | First 1kg | Each additional kg | First 1kg | Each additional kg | First 0.2kg | Each additional 0.2kg |
| China | €6.00 | €2.00 | _ | _ | _ | _ | _ | _ |
| Hong Kong, Macao, Taiwan | €15.51 |
€3.10 |
€8.19 |
€2.26 |
€6.55 |
€0.52 |
_ |
_ |
| Korea & Japan | €19.41 | €4.31 | €15.42 | €2.59 | €14.13 | € 2.59 | €3.76 | €1.94 |
| South East Asia, South Pacific | €20.49 |
€4.85 |
€10.14 |
€4.17 |
_ | _ | €3.76 |
€1.94 |
| Western Europe | €30.24 | €8.09 | €19.96 | €7.37 | €14.13 | €1.51 | €5.16. | €3.30 |
| United States & Canada |
€25.89 | €8.09 | €17.26 | €10.25 | €9.00 | € 2.16 | €5.16 | €3.30 |
| Middle East, Eastern Europe, Africa, Latin America, |
€45.00 |
€12.95 |
€26.43 |
€9.55 |
€11.65 |
€ 2.00 |
€4.95 |
€3.88. |
1 Euro: 9.27 RMB
Correct as of May 2011
Customer Service and Support
Returns Policy:
We are sure you will not be disappointed with our teas but, if for any reason, your expectations are not met or in the event of damage during shipment, please return your purchase and we will gladly replace or exchange it as long as the tea packaging has not been opened.
Please be aware that you will need to pay the return shipping costs unless the return is due to our error. We will however, bare the cost of re-shipment in the instances described above.
Customer Privacy:
The information you give us is not shared with anyone else. We will not pass any information, in whole or in part, on to other parties. The personal information you divulge when purchasing with PayPal is not revealed to us by them. For more information on our privacy policy please see here.
Notice:
We are not responsible for any taxes, import duties, customs restrictions, or other regulations that apply in countries outside China. Please check with the relevant customs authorities.
Please feel free to contact us at any time if you have questions or queries. We will be happy to help you and answer any questions.
Shop phone: 00-(86) -691 -2132910
English: 13759257737
Chinese: 13988198601
Purchasing
Online:
You can purchase online using our shopping cart. When you click the "Add to Cart" button the item, in the chosen quantity and currency will be added to the basket. You can select a different currency after adding items to the basket and before proceeding to the checkout.To proceed to the checkout, click on the incon in the small shopping basket window at the top right of the page.
This will display the selected items. You can amend quantities and delete items on the cart page. You will also see a small 'handling charge' sum in the basket. Please click the checkout button to reveal a dropdown form where you must enter your details.
When you select your country the shipping charge will be modified to produce a total shipping cost for the items selected. If you wish to modify the quantities, you will need to re-checkout to produce the new shipping charge.
If you wish to have items shipped to a different country, select the checkbox and select the chosen country from the drop-down list. This will automatically update the shipping details.
Our payments system is powered by PayPal.Their servers are secure and can ensure the safety of your personal and financial details. RMB payments on Chinese pages are made through Alipay.
Phone & E-mail:
Your may also order by phone or e-mail. You can use the form on our Contact Us page. Also look there for our phone numbers.
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